Support

During Integration

We are available to assist you during every step of integration:

Support Type Email
zDirect API for engineering teams
(check the requirements below)
zdirect-tech-support@zalando.de
Integration coordination, article status codes, zDirect UI (zDirect Portal) support-integration@zalando.de
Zalando Fulfillment Services KAM (ZFS KAM) zfs-kam@zalando.de

After Integration (Live):

Support Type Email
zDirect API for engineering teams
(check the requirements below)
zdirect-tech-support@zalando.de
Article status codes & onboarding, zDirect UI (zDirect Portal) partner-care@zalando.de
Zalando Fulfillment Services KAM (ZFS KAM) zfs-kam@zalando.de

Required for API Support:

When requesting API technical support, please include as much information as possible, such as:

  • The client ID of your application (but do not send your client secret through any insecure medium)
  • Which APIs you were using when you encountered a problem / which endpoint exactly
  • If you were using the sandbox or production environment
  • Which HTTP request method, URI, and/or payload you used
  • Any error responses, status messages, payloads, or headers you received
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