Support

Important

We do not develop or provide custom plugins connecting zDirect APIs with other platforms. zDirect API Support does not have any overview or provide any technical support for plugins using Zalando APIs. Please contact your plugin provider for technical support if needed.

During Integration

We are available to assist you during every step of integration:

Support Type Email
Integration coordination, Article status codes, e.g PSERR, CATERR, etc., zDirect UI (zDirect Portal) support-integration@zalando.de
API Support for engineering teams only
(check the requirements below)
zdirect-tech-support@zalando.de
This email address is meant only for developer teams seeking support for API topics
Zalando Fulfillment Services zfs-support@zalando.de

After Integration (Live):

Support Type Email
Article status codes, e.g PSERR, CATERR, etc. & article onboarding, zDirect UI (zDirect Portal) partner-care@zalando.de
API Support for engineering teams only
(check the requirements below)
zdirect-tech-support@zalando.de
This email address is meant only for developer teams seeking support for API topics
Zalando Fulfillment Services zfs-support@zalando.de

Required for API Support:

When requesting API technical support, please include as much information as possible, such as:

  • The client ID of your application (but do not send your client secret through any insecure medium)
  • Which APIs you were using when you encountered a problem / which endpoint exactly
  • If you were using the sandbox or production environment
  • Which HTTP request method, URI, and/or payload you used
  • Any error responses, status messages, payloads, or headers you received